Terms and Conditions / Privacy Policy

Terms and Conditions / Privacy Policy

Supplier

Elite Vinhos – Produção e Comercialização de Vinhos, Lda.
Monte da Coutada
7200-412 Reguengos de Monsaraz
Portugal
NIF: 514373920

Prices Including Taxes and Fees

The prices of the articles are duly indicated in the proper place and include taxes and fees.

Orders, Shipping and Deliveries

Orders whose destination is the national territory (Mainland) will be sent via Carrier, directly to the address indicated by the customer at the time of ordering.

Portugal (Mainland) deliveries:

Orders are delivered within 2 (two) business days (maximum 5 days from the date the order was placed).

Shipping costs for mainland Portugal:

Our online store has a fixed fee of €5.00 for orders under €50.00. If the total value of the order is above this value (€50.00), shipping costs do not apply.

Impossibility of receiving the order for reasons attributable to the customer:

In case of absence of the customer at the address indicated at the time of delivery, a notice of attempted delivery is left with an indication of the place where the order must be picked up, as a rule the courier enters in telephone contact with the customer before carrying out the delivery, if the order if it is not lifted after 7 working days, Elite Vinhos considers this act as a manifestation of willingness to terminate the contract, the order being canceled and returned to Elite Vinhos.

Impossibility of delivery after the order has been placed by the customer: If the item ordered by the customer is unavailable, Elite Vinhos undertakes to inform by e-mail, within three working days from the date on which it became aware of the unavailability and , to refund it within 30 days of the same date, at no cost to the customer.

Payment and Execution Methods

– Referência Multibanco
– MBWAY

Security rules to be observed when paying:

The Elite Vinhos website is validated under a Secure Session (SSL).

This type of session guarantees the data encryption between your browser and the Elite Vinhos server.

To find out if a session is secure, make sure the page address starts with “https: //”.

Ordering – Step by Step

To place the order, the following steps must be carried out:

1. Access the Elite Vinhos store website as a user;

2. Make the selection of the items to be purchased, adding them to the shopping cart;

3. Select the order finalization;

4. Confirm the delivery address of the order;

5. Read and accept the general conditions;

6. Confirm the value of the order;

7. Select the payment method;

8. Give the order as completed.

Cost of Using the Distance Communication Technique

There are no costs charged for communication.

Validity Period of the Offer or Contractual Proposal

The validity periods of the offer of the products are maintained, unless there is a lack of stock.

Order Cancellation

You can cancel your order after placing it if, within 24 hours, you send an email to geral@elitevinhos.com expressly expressing this intention.

Contract Termination after Order Receipt

After receiving the order, the customer has 14 days to resolve the purchase and sale agreement entered into on the website https://elitevinhos.com and must communicate this intention via email geral@elitevinhos.com without need to indicate the reason.

The exercise of the right of withdrawal must respect the following conditions:

a) Return of the items within 30 days of receipt, without traces of use and in its original packaging;

b) Sending proof of purchase;

c) The products must arrive at our facilities within thirty days from the receipt of the order to the following address:

Elite Vinhos
Monte da Coutada
7200-412 Reguengos de Monsaraz

Elite Vinhos considers itself responsible for the article only from the moment the article is received at its premises. Until its reception the responsibility of the same is of the own client for which we advise the registration of the shipment. In case of termination of the contract, Elite Vinhos undertakes to refund, within a maximum period of 30 days after receiving the returned merchandise, the amounts paid by the consumer by bank transfer to the account indicated in the notification email.

Returns

All exchanges and returns must be made using the CTT or the carrier, transportation costs are borne by the customer and must be sent to the following address:

Elite Vinhos
Monte da Coutada
7200-412 Reguengos de Monsaraz

Complaints

All complaints must be communicated to the Customer Support Service via email geral@elitevinhos.com.

Customer services

For any clarification or doubt, the customer should contact the customer service via email geral@elitevinhos.com.

Taxes

All articles include VAT at the legal rate in force.

Consumer Disputes

In the event of a dispute the consumer may resort to an Alternative Dispute Resolution Entity for consumption:

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116º, 2º – 1100-207 Lisboa
Telefone: 218807000 / Fax: 218807038
E-mail: juridico@centroarbitragemlisboa.pt/director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
 

More information at Portal do Consumidor www.consumidor.pt

Update of Terms and Conditions

Elite Vinhos reserves the right to update these terms and conditions at any time. Therefore, periodically check the terms on our website to stay informed.

These terms and conditions were drafted in April 2021.

Our Commitment

In order to build a strong relationship with our customers, we are committed to:

– Respect your privacy;

– Do not send marketing communications unless indicated by the customer.

– Never offer or sell your data;

– Be committed to being open and transparent regarding the way we use your data;

– Do not use your data in ways that have not been informed to you;

– Use the data in order to improve your experience when browsing our website https://elitevinhos.com

What personal data we collect and why we collect it

Contact forms

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Elite Vinhos does not share your data with third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

In addition to this possible situation, none of your data will be sent to third parties.